1. Privacy Policy

This Privacy Policy describes how we, Planet Customs Ltd collect, use, and protect your personal information. We are committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

For the purposes of the GDPR we are the data controller and our contact details are:

Name of Data Protection Officer: Jaifor Ali
Email address: director@planetcustoms.co.uk
Postal address: Unit 2, Station Road, Worstead, North Walsham, Norfolk NR28 9RX

and this is where you should direct any enquiry regarding your data or any of the various clauses shown within this privacy policy:

2. Who We Are

We are:
Planet Customs Ltd
Automobile Customisation and Restoration Specialists
Our postal address is as shown above

If you have any questions or concerns about this Privacy Policy or our data protection practices, please contact us.

3. Personal Information We Collect

We may collect and process the following personal information about you:

  • Name
  • Address
  • Email address
  • Telephone number
  • Payment information
  • IP address
  • Device information
  • Location data

We collect this information when you:

  • Place an order for goods or services
  • Register for an account on our website
  • Sign up for our newsletter or other marketing communications
  • Contact us with a query or complaint
  • Use our website

4. How We Use Your Personal Information

We use your personal information for the following purposes:

  • To process and fulfil your orders for goods and services
  • To communicate with you about your orders, queries, or complaints
  • To send you marketing communications that you have opted in to receive
  • To improve and personalize your experience on our website
  • To prevent and detect fraud and other illegal activities
  • To comply with our legal obligations

5. Legal Basis for Processing Your Personal Information

We process your personal information on the following legal bases:

To fulfil a contract with you for goods or services

To comply with our legal obligations

For our legitimate interests, such as improving our website and preventing fraud

6. Sharing Your Personal Information

We may share your personal information with the following categories of third parties:

  • Payment service providers, to process payments for goods and services
  • Shipping and delivery companies, to fulfil your orders
  • Marketing service providers, to send you marketing communications
  • IT service providers, to maintain and improve our website
  • Professional advisers, such as lawyers or accountants, for legal or accounting purposes

7. Cookies

We use cookies on our website to personalize your experience and improve our website’s performance. Cookies are small text files that are stored on your device when you access our website. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device until they expire or you delete them.

Our website uses the following types of cookies:

Strictly necessary cookies, which are required for the website to function properly

Performance cookies, which help us understand how visitors use our website

Functionality cookies, which allow us to personalize your experience on our website

Targeting cookies, which are used to show you relevant advertising based on your interests

You can control the use of cookies through your browser settings. Please note that disabling cookies may affect your experience on our website.

8. Your Rights

You have the following rights regarding your personal information:

The right to access the personal information we hold about you

The right to rectify any inaccurate personal information we hold about you

The right to erasure of your personal information in certain circumstances

The right to restrict processing of your personal information in certain circumstances

The right to data portability, where we provide you with a copy of your personal information in a structured, commonly used, and machine-readable format

The right to object to the processing of your personal information in certain circumstances

To exercise any of these rights, please contact us as shown in section 1 above.

9. Complaints:
In the first instance contact our
DATA PROTECTION OFFICER on 01692 538 229 or email: director@planetcustoms.co.uk
If this does not resolve your issue then you have the right to contact the Information Commissioner’s Office (ICO).

The Information Commissioner’s Office (ICO) is a UK government body responsible for enforcing data protection laws.

You can contact them in the following ways:

  • Phone: The ICO’s helpline is 0303 123 1113 (or +44 1625 545 745 if you’re calling from outside the UK). They are available Monday to Friday, 9 am to 5 pm (except on bank holidays).
  • Email: You can email the ICO at casework@ico.org.uk. You can also use their online form to make a complaint or request information: https://ico.org.uk/make-a-complaint/
  • Post: If you prefer to write to the ICO, you can send a letter to their office at the following address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
United Kingdom